| | 6 HOSPITALITY BUSINESS REVIEWJAN -MARCH-2023 JAN-MARCH-2023, Volume 03 - Issue - 08Published by ValleyMedia, Inc. To subscribe to hospitality business reviewVisit www.hospitalitybusinessreview.comManaging EditorJudy ChristinEditorial StaffEmail: Alex D'SouzaJoe PattrickVisualizerRonald DonovanPresley Meadowsales@hospitalitybusinessreview.comeditor@hospitalitybusinessreview.commarketing@hospitalitybusinessreview.comEditorialJudy ChristinManaging Editoreditor@hospitalitybusinessreview.comToday's hoteliers are achieving much more with much less. While the emerging market changes are driving customer expectations to evolve, staffing shortages and budget cuts are leading businesses to embrace technology innovation. If an asset is to remain robust and withstand upcoming economic shifts, the property-management system (PMS), which is the undisputed heartbeat of a hotel, must keep developing. Even with some COVID-era improvements, hoteliers cannot become complacent and believe that their property-management systems (PMS) will enable operators to compete in `the new normal.' PMSs must become adaptable, feature-rich, and secure to meet guests' ever-changing expectations while also being flexible to quickly respond to market developments.Through a state-of-the-art PMS implementation, hoteliers gain the ability to digitally handle reservations, calendars, and more. Complementary to the PMS, many hotels use solutions like revenue management systems to optimize financial results, distribution channel managers to support inventory distribution across various channels, mobile check-in apps that enhance the guest experience, and reputation and review management software that handle online feedback on different topics.In this edition of Hospitality Business review, we present some of the most promising hotel management solutions providers. The issue features thought leadership articles from Jason Suarez, Executive Director, Technology Product Management, Dine Brands Global, Lori Kiel, VP of Sales and Revenue Management, The Kessler Collection, and Rhett Hirko, Global Vice President, Revenue Optimization, Preferred Hotels & Resorts. The issue also showcases innovative solutions from Luxury Res, which provides an integrated channel management tool to help hoteliers control their PMS, GDS, online travel agents, and website booking engine with a single click. Other solution providers include iQon Hospitality, which offers a portfolio of services blanketing various facets of hospitality management like staff training, accounting, event planning, renovation, F&B, and safety and risk management, and Pacer, which offers a task management tool (TMS) that enables leaders to create, launch, manage, and measure global initiatives across many properties. It assists project managers in monitoring employee activities and tracking task execution in real time.Reshaping the Hospitality Industry with InnovationsCopyright © 2023 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.Julia ThomasMatthew JacobRichard TaylorVictor MorrisDisclaimer: *Some of the Insights are based on our interviews with CIOs and CXOsR E V I E WR E V I E W
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