| | 19HOSPITALITY BUSINESS REVIEWSEPTEMBER 2024While leadership skills such as coaching and training are essential, they are built upon this foundation of expectation setting and feedback. By prioritizing these fundamental elements, we can create an environment where individuals thrive and contribute to organizational success.What are some of the prevalent challenges currently facing the industry?The challenges in the industry have shifted dramatically due to the impact of Covid-19. During the pandemic, struggles and shutdowns forced a reevaluation of priorities, highlighting the importance of dedication and work ethics. As we emerge from this period, the mindset of simply having someone in a position regardless of performance is no longer acceptable. Hiring individuals based on attitude and trainability rather than solely on skills is imperative, as attitude and a service mindset are crucial in our industry. Settling for mediocrity is no longer an option; high expectations must be maintained to excel in the industry. However, the challenge lies in hiring the right people, developing their skills, and retaining top talent. Some may hesitate to set high expectations or hold people accountable due to fear of turnover, but it's essential to prioritize organizational goals and seek individuals who are committed to achieving them. Ultimately, overcoming these challenges requires a shift towards hiring, developing, and retaining individuals who align with the organization's values and performance standards.What would be your piece of advice for your fellow peers and colleagues?The principles behind successful hiring and team building are straightforward. It's about finding individuals who share your values and goals and who are genuinely friendly, warm, and welcoming. During interviews, observe how candidates interact with employers; they may not be the right fit if they don't exhibit the qualities you seek. Remember, actions speak louder than words, so trust your instincts. Follow the age-old principle of starting with the end goal in mind and ensuring all decisions align with it. Focus on your goals, hire the right people, train and develop them, and recognize their contributions. Ultimately, prioritize excellent customer service and build a team around it. The simple things truly make a difference, so let's get back to basics and prioritize hiring and training for exceptional customer service. Ultimately, success in talent development hinges on clear expectations, meaningful feedback, and supportive technology. While leadership skills such as coaching and training are essential, they are built upon this foundation of expectation setting and feedback
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