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Hospitality Business Review: Specials Magazine
Dimension Hospitality’s story is one of understanding and optimizing the union of people and profitability. The hotel management company is built on the belief that culture, when nurtured with care and responsibility, becomes the most valuable asset of all. For more than five decades, this principle has guided Dimension Hospitality’s growth, and the methods used to manage and sustain its hotel partnerships. It’s reflected in how it recruits and retains associates—valuing character as much as skill—and then assigns them to clients’ properties where they are empowered to think and act like owners. That sense of ownership drives them to go above and beyond to find creative ways to delight guests and strengthen the hotels they serve. At Dimension, excellent service begins with sincerity, not instruction. “Accountability and autonomy work in balance, enabling our associates to set their own standard of guest experience, as the need arises,” says Joe Viglietta, COO. “The result is a culture where performance happens naturally, through people enabled to deliver excellence every day.” A people-centered foundation is why hotel owners maintain longstanding partnerships with Dimension. The trust that develops lasts longer than any contract, and growth follows naturally. In 2025, six major hotel brands joined an already broad portfolio spanning nearly 80 properties across 15 states, including notable industry names like Hilton, Marriott, Hyatt and IHG. Following the Lodging Conference 2025 held in Arizona in October, nine more properties came aboard, their owners connecting with Dimension’s goal of stewardship. Several are new builds in California, with additional new properties scheduled to open by next year’s third quarter. For Dimension Hospitality, each new partnership represents more than expansion. It is proof that genuine hospitality, led by empowered people, continues to create measurable value for owners, associates and guests.
Top Mobile Bartending Services
Expectations in the event and hospitality industry continue to rise as clients look for service partners who can deliver creativity, precision and memorable guest experiences. THE BARTENDER COMPANY has been meeting these demands by offering premium mobile bar experiences that have earned the trust of private clients, corporates and global planners. The company distinguishes itself by customizing beverage programs to each client’s needs while maintaining consistency in execution. Every project is shaped by five core values that include reliability, client experience, positivity, quality and professionalism, which guide decisions and uphold a standard that keeps every event “above the bar.” “Whenever we have a difficult question or situation that we need to solve, we always return to these values for answers,” says Carlos Kronen, CEO. With nearly 20 years of experience, THE BARTENDER COMPANY has built its operations on a mindset of continuous improvement. After each event, lead bartenders record detailed summaries on guest feedback, supply efficiency and areas for refinement. These insights inform immediate updates and future planning, helping the team raise service levels with every engagement.
Top Travel Advisor Services 2025
Luxury is a mindset, not a price tag. For Karen Quinn-Panzer, owner of Dream Vacations Quinn Panzer Travel, travel advisor and Master Cruise Counselor (MCC), true luxury is found in the feeling of ease that carries a traveler from one moment to the next. It is the seamlessness of a journey where everything is taken care of, where the transfers are arranged, the guided tours are paced just right, and the little details are handled before they even cross a traveler’s mind. It is travel without worry, where all that is left to do is be present. That belief forms the heart of Dream Vacations. Here, every itinerary is designed with intention. Panzer works with what she calls “travelers rather than tourists,” people who crave authenticity and comfort in equal measure. Many of her clients are over 55, with the freedom and means to travel well, but her reach stretches across generations. Grandparents or parents who return glowing from a European river cruise send their children and grandchildren her way, trusting her with honeymoons, milestone trips, and family reunions alike. Her consultative approach makes every itinerary feel personal. With more than 85 cruises and visits to 87 countries behind her, she brings firsthand insight to every recommendation. For her, there is no such thing as a one-size-fits-all itinerary. She begins each journey by listening to what her clients loved about past trips, what frustrated them, and what they hope to feel this time. From there, she designs something uniquely theirs, whether that means a luxury cruise filled with family activities or an intimate retreat focused on relaxation and discovery. “I like to say the vacation starts the minute we begin planning. My approach includes guiding clients every step of the way from choosing destinations to understanding what comes next, so their journey feels effortless long before it begins,” says Panzer.
Hospitality Management Services Company of the Year 2025
Wagner Hospitality Management (WHM) is redefining the future of independent hotels—blending local authenticity, digital innovation and financial intelligence into every guest experience. Today’s hospitality landscape is often defined by standardized brands and predictable experiences. While once valued for their reliability, these cookie-cutter stays no longer satisfy modern travelers. Today’s guests crave authenticity with spaces rooted in local culture, rich with character and genuine human connection. Great stays, ultimately, become those that reflect the vibrancy of the cityscape outside and the warmth of human connection within, offering guests a memorable and culturally rich experience. WHM brings that vision to life by curating experiences that celebrate local culture and design, ensuring every stay is a genuine reflection of its community. The Boston-based firm specializes in boutique conversions and independent hotel operations, helping hotels move beyond formulaic design to craft experiences defined by heart, culture, and understated luxury. “Every property has a story worth telling and true success comes when design, digital strategy and service come together to bring each community’s story to life. That is where we excel, crafting personalized stays that blend local authenticity with exceptional service,” says Wagner Quintanilha, president. Blending People, Process and Place WHM’s portfolio of services spans six core areas: hospitality management; digital sales and revenue management; staffing and training; hotel openings; hospitality design and construction; and PIP management.
CXO INSIGHTS
Navigating through the Changing Hospitality Sector
Tiffany Charros, Area Business Travel & Leisure Sales, Sage Hospitality Group
Inspiring an International Workplace
Megan Elizabeth Gunta, Chief Operations Officer, Boucher Brothers Management
Innovation and Leadership in the Evolving Hospitality Industry
Lynn Mucciano, Vice President of Strategy, Global Hotel Brands Division, Tambourine
The Art of Passion, Adaptability, and Guest-Centered Service
Chris Hammond, Corporate Director of Food & Beverage, Kalahari Resorts & Conventions
Strategies for Proactive Hospitality Management
Mike Uwe Dickersbach, Chief Information & Digital Officer, Highgate Hotels
IN FOCUS
Hospitality as a Platform: Reimagining the Hotel as a Lifestyle Ecosystem
The hotel industry is transforming into a flexible platform, combining hospitality, wellness, and coworking spaces to create integrated ecosystems that attract guests and local communities alike.
Tailored Experiences as the Engine of Guest Retention
Luxury in hospitality now centers on hyper-personalization, transforming guest loyalty through tailored experiences and emotional connections, rather than traditional rewards.
EDITORIAL
Rewriting the Next Chapter of Hospitality Success
The hospitality sector is being reshaped by four dynamic service categories that now serve as cornerstones of competitive advantage: Guest Service Providers, Hospitality Management Services, Mobile Bartending Services and Travel Advisor Services. Together they form a connected value chain that defines how guests experience convenience, comfort and authenticity at every stage of their journey. These categories reflect a marketplace where travelers expect personalization, flexibility and meaningful interactions, and where businesses must orchestrate multiple service layers with precision. Within this landscape, the story of Dimension Hospitality stands as a compelling example of how leadership grounded in people-centered values can elevate every service touchpoint. The company’s approach rests on cultivating character and sincerity among its teams, believing that service excellence begins with genuine care. For over five decades, Dimension Hospitality has proven that when associates are empowered to think like owners, they naturally rise to creative problem-solving and consistent guest satisfaction. This philosophy carries through its recruitment, training and recognition programs, which uplift both morale and performance. By pairing strong culture with informed decision-making and modern operational tools, the company continues to attract long-term partners who value stewardship and trust. Supporting this broader conversation are insights from two respected industry leaders whose work reflects the evolving needs of today’s hospitality environment. Chris Hammond, Corporate Director of Food & Beverage at Kalahari Resorts & Conventions champions passion-driven service built on listening, adaptability and an intuitive understanding of guest expectations. His perspective reinforces the idea that sincere engagement is still the most powerful differentiator. Mike Uwe Dickersbach, Chief Information & Digital Officer at Highgate Hotels offers a complementary view, centered on future-ready operations shaped by data quality, digital architecture, and cultural readiness for technological change. His guidance illustrates how strategic modernization strengthens every level of the enterprise. Together, these viewpoints present a unified message. Hospitality thrives when human connection and informed innovation work in harmony to elevate every moment of the guest experience.
