Hospitality Business Review: Specials Magazine

Elevating Hospitality Management with Innovation and Expertise In today’s fast-paced hospitality industry, being a hospitality management company goes beyond just running operations— it means being a dedicated service provider that ensures exceptional guest experiences while driving growth for owners. These companies must skillfully blend innovation with service to understand guest needs and enhance a property’s reputation. By adopting a technology-first approach in operations, guest engagement and data analytics, hospitality management companies can optimize processes, streamline workflows and improve business outcomes. Reliance Hospitality exemplifies this approach as a hotel development, consultancy and media organization, known for operating medium to large-scale hotels and resorts across the U.S. The company’s main goal is to provide exemplary management services that allow hotel owners to focus on growth while leaving the operational intricacies to a team of seasoned experts. “Our strength lies in being a boutique company—agile, efficient and tech-centric. We focus on solving problems with technology, not by adding layers of staff or relying on traditional models,” says Bryan Fish, CEO of Reliance Hospitality. Comprehensive Services Tailored for Success Reliance Hospitality offers a wide range of services tailored to enhance the efficiency and profitability of its clients. Its digital media services include social media management and website development designed to enhance clients’ online presence. The company’s expertise extends to pre-opening and transition services to ensure that hotels are operationally ready from day one by coordinating with stakeholders to create seamless guest and staff experiences. Reliance Hospitality provides business process outsourcing for hotel owners and handles financial services on an à la carte basis to deliver accurate and tax-ready financials. Reliance Hospitality specializes in training and performance solutions to address operational or cultural challenges with custom training programs, both in-person and online. It assists clients by providing flexible sales support and acts as an extension of their team without the need for additional sales staff or directors. The company also offers full-service hotel management and consulting for project development and financial analysis to provide clients with end-to-end support. Bespoke and Data-Driven Process for Maximum Impact One of Reliance Hospitality’s key strengths is its customized, data-driven approach to each project. It treats every client as a distinct case and avoids making assumptions or conclusions before thoroughly understanding the project. The company’s priority is to meet with the client, exchange information and review the hotel’s financial details to analyze performance and develop a tailored solution. This detailed review process allows Reliance Hospitality to identify key areas for improvement that can significantly impact the hotel’s performance. The company focuses on directing the client’s resources to areas of substantial effect rather than simply taking over operations or, worse, allowing the client to take no action that could prevent meaningful progress. Tech-Savvy Problem Solvers Reliance Hospitality’s secret sauce is its ability to use technology in innovative ways. While the hospitality industry largely depends on tools and systems for operations, Reliance takes it a Bryan Fish, CEO step further by focusing on using those tools in ways that others do not. Its strategy involves evaluating each individual asset to determine the best solution rather than applying a one-size-fits-all approach across all hotels, as each property operates in a distinct market.