| | 6 HOSPITALITY BUSINESS REVIEWAUGUST 2025 AUGUST 2025, Volume 05 - Issue - 06 (ISSN 2837-1615)Published by ValleyMedia, Inc. To subscribe to Hospitality Business ReviewVisit www.hospitalitybusinessreview.comManaging EditorJudy ChristinEditorial StaffEmail: Alex D'SouzaJoe PattrickVisualizerssales@hospitalitybusinessreview.comeditor@hospitalitybusinessreview.commarketing@hospitalitybusinessreview.comEditorialJudy ChristinManaging Editoreditor@hospitalitybusinessreview.comThe hospitality industry has always been a dynamic space, adapting quickly to changing customer expectations, evolving technologies, and market demands. In recent years, three areas--hotel mattresses, hospitality procurement services, and consulting services--have seen significant shifts, driven by both consumer preferences and operational efficiencies.In response to growing guest demands for comfort and better sleep quality, hotels have invested in premium mattresses with enhanced support systems. The trend towards "sleep technology" has seen an uptick in adjustable mattresses and hybrid designs that combine memory foam with traditional spring systems. These innovations cater to a variety of sleep preferences, offering a more personalized experience for guests.Procurement in hospitality is evolving with the adoption of technology-driven solutions aimed at streamlining supply chain operations. Automation and AI are becoming integral to procurement platforms, allowing hotels to make data-driven decisions, reduce waste, and optimize inventory management. These systems help in sourcing everything from linens and toiletries to furniture and food, ensuring quality while minimizing costs.As Rafael Ibarcena, corporate sustainability manager at McKibbon Hospitality, featured in this edition, mentions that reducing food waste is key to a sustainable future, and a circular economy offers innovative solutions. The role of hospitality consultants has shifted significantly, particularly with the integration of data analytics. Modern consulting services are no longer limited to just offering strategic advice; they now focus heavily on using big data to optimize operational processes, from room pricing to guest service enhancements. Consultants help properties leverage advanced analytics to predict demand trends, improve guest satisfaction, and maximize revenue.Consultants are also advising on post-pandemic recovery, focusing on health, safety protocols, and technology adoption, such as contactless check-ins and advanced cleaning technologies. Sustainability consulting is another growing niche, guiding hotels toward more eco-friendly practices and certifications.We also featured Mattress Concierge, a company that crafts mattresses purpose-built for hospitality, helping hotels deliver sleep that guests trust and remember in this edition. Founded by Jeff Rogers and later led by Rob Richards until his passing, the company continues under Maura Zambarano's leadership, partnering closely with properties to customize comfort, protect brand reputation and turn a good night's sleep into repeat bookings and lasting loyalty.Let us know your thoughts!Bridging Sustainability, Technology, and ComfortCopyright © 2025 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.Julia ThomasMatthew JacobRichard TaylorVictor MorrisDisclaimer: *Some of the Insights are based on our interviews with CIOs and CXOsCelestial JordanAndrew Morris
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