Vacation – a word that stirs the heart with anticipation. The allure of finding that perfect home away from home, whether it’s a cozy cabin nestled in the woods or a chic apartment with a lake view, captivates travelers worldwide.
Providing that perfect vacation, through a dash of creativity and a sprinkle of imagination, SoCal Vacations brings new avenues for enjoying holidays.
The SoCal team of just six employees excels at efficiently managing 60 houses, achieving exceptional guest satisfaction and property upkeep. The ‘Super-Host’ status on Airbnb for two consecutive years, backed by more than 2000 five-star reviews, testifies the team’s ability to exceed customer expectations.
“Whenever occasional hiccups occur, it’s our quick and comprehensive approach to addressing every issue that helps us ensure a positive guest experience. This focus on customer experience has allowed us to thrive in this competitive market,” says Agustin Florido, co-founder and CEO, SoCal Vacations.
With the rise of platforms like Airbnb, vacation rentals have undergone significant transformation. This evolution is primarily attributed to the exponential surge in available residences. The proliferation of property listings in the valley has led to a reduction in prices, presenting challenges for homeowners and additional rental companies. The impact of larger companies with 300-400 houses in their portfolio is also evident, as they are setting the trend for the entire market by aggressively reducing prices.
Despite these, SoCal’s discerning clientele recognizes the vastly improved experience facilitated by the higher investment. This improvement extends to both the level of service and the quality of the rental properties. Its dynamic pricing, primarily based on real-time market demand, has allowed the company to carve out its niche in the market.
While its possible to book one of SoCal’s Big Bear vacation rentals through AirBNB or VRBO, it’s far less expensive to reserve a cabin directly through SoCal’s website, as customers don’t have to pay the third-party fees. SoCal answers all questions about specific rental properties directly, helping them choose the best places for its guests based on their needs.
Whenever occasional hiccups occur, it’s our quick and comprehensive approach to addressing every issue that helps us ensure a positive guest experience
The luxurious accommodations are defined not just by the price but by the quality of the houses offered. These accommodations consistently surpass guests’ expectations, and the reviews align with this sentiment.
It is not just the guests who benefit from SoCal’s focus on meeting the expectations set on it; even the property owners prefer partnering with the company. Its thoughtful advice to guests underscores the importance of respecting the property and adhering to guidelines. This transparent communication strategy has yielded impressive results, reducing complaints and issues reported by owners and guests. It ensures a harmonious experience for both parties. From the outset, clear guidelines are established for guests. They are made aware that minor issues may arise, but swift communication is the key.
The success of SoCal Vacations can be attributed to its highly effective and dedicated team. They undergo comprehensive training for approximately six months under the guidance of the CEO and the GM Lynn Ungaro, being at the core of the company’s success. The training equips them to understand and meet the needs and expectations of both property owners and guests, involving frequent communication and making in-person visits to the property.
The team focuses on finding genuine solutions to inconveniences that may arise. It guarantees a timely response, even if it necessitates a staff member arriving at the property. This approach not only fulfills guests’ needs but also fosters positive relationships with property owners, creating a win-win situation for everyone.
Firmly believing that success hinges on the fundamentals of customer service and quality, SoCal Vacations is driven by the simple yet profound goal of ensuring every vacation is a flawless experience. In a market driven by competition, the company guides clients to the perfect vacation where every journey is a symphony of joy and relaxation.
Thank you for Subscribing to Hospitality Business Review Weekly Brief
