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Hospitality Business Review: Specials Magazine
In hospitality and event environments, success is measured in minutes, movements and momentum. When teams are resetting a ballroom late at night for a morning event, or turning a space multiple times in a single day, the difference between a smooth transition and a stressful one often comes down to the tools they rely on. When timelines are tight and staff are stretched, ease of setup, reliability, and intuitive design of equipment are operational necessities that directly impact staff efficiency and the guest experience. For 75 years, SICO has built its business around that reality. As a global provider of mobile furniture and staging solutions for hospitality and event environments, it partners with hotels, convention centers, and multipurpose venues to help teams work more efficiently, reduce labor strain, and deliver consistently high-quality events. The company’s solutions are built for conditions where speed, reliability, and ease of use directly impact both staff performance and the guest experience. Supported by experienced sales and customer care teams, SICO works as a long-term product and solution partner supporting customers from early planning and product selection through delivery, service, and long-term use. The continuity gives operators confidence that the products they rely on today will still be supported years down the line. That commitment to practical design, operational insight, and customer support has defined SICO’s role in the hospitality industry for generations and continues to shape how events come together today. “Our role goes beyond selling,” says Ken Steinbauer, President. “We focus on asking the right questions, understanding the real pain points, and then matching the right solution to how a space actually operates.”
Vacation Rentals and Property Management Services
On the southeastern coast of North Carolina lies Bald Head Island, a place where the world slows down and nature leads. Here, golf carts glide beneath shaded trees instead of cars, forests meet the horizon and wide, quiet beaches set the scene for peaceful escapes and joyful gatherings. The island’s serene beauty and the hospitality of its inhabitants have a way of drawing people in, turning short stays into lifelong stories and visitors into residents. At the heart of this experience is Bald Head Island Services, a locally rooted company that specializes in vacation rentals, property management and real estate. With a team that lives and works on the island full-time, it offers a continuity of care that extends from a guest’s first visit to long after they have become homeowners. Every staff member at Bald Head Island Services has over a decade of experience working directly on the island and their homes are just a short golf cart ride away from the properties they manage. “Our phones never turn off and we are available 24/7,” says Brandy Munroe, owner. “Whether it’s a flat tire on a golf cart in the middle of the night or a quick fix before guests arrive, we make sure that guests and homeowners are never left stranded.” Unlike traditional property management firms, which often rely on third-party vendors, Bald Head Island Services owns and operates its own cleaning and maintenance divisions. This gives it full control over the quality and timing of every service call— a necessity on an island where logistics can be complicated by distance and limited transport options. The seamless coordination between vacation rental operations and property management directly translates into consistently high-quality guest experiences. The team places enormous value on communication and responsiveness, treating every renter and homeowner as a lifelong partner. Repeat bookings are common with clients praising the company for its hands-on approach, transparency and ability to adapt to each guest’s or owner’s needs. A recent client review perfectly captures the emphasis Bald Head Island Services places in prompt communications. It read, “We’ve been coming to BHI for almost 20 years now and have dealt with various other rental companies. I was very impressed with BHI Services! They had great communication with us before and during our stay.”
Hospitality Staffing Agency of the Year 2026
In the world of hospitality, the difference between a good event and a great one lies in the details. It’s the perfectly timed service, the smile that makes every guest feel special, and the seamless coordination behind the scenes. And behind it all is SMS Staffing SolutionsSMS Staffing Solutions, the company dedicated to ensuring that every event runs flawlessly, elevating ordinary moments into extraordinary memories. As a Certified Minority Business Enterprise, the SMS Staffing Solutions has provided friendly, competent, and fully insured hospitality staff to assist businesses across the Detroit area for over a decade. The company prides itself on providing exceptional front-of-house and back-of-house staff, ensuring that every event—large or small—runs smoothly and exceeds client expectations. Specializing in both temporary and contract staffing, the SMS Staffing Solutions offers highly skilled and motivated professionals who understand the art of delivering exceptional guest services. The agency’s commitment to excellence, backed by years of experience and a focus on customer satisfaction, has made it a trusted partner for businesses and event organizers across the region. Although a household name in the hospitality industry, the story of SMS Staffing Solutions began far from it. Originally focused on security and janitorial staffing, the company evolved during the 2008 automotive downturn and expanded its services. With the auto industry suffering, its leadership turned its attention to a thriving sector: hospitality. What started as a single-client operation quickly blossomed into a full-fledged hospitality staffing agency. “We never planned to be a hospitality staffing company,” says Kellie M. Shotwell, executive vice president. “But when we saw an opportunity to serve an industry that values excellence, we knew we could do it better. And we’ve been doing that ever since.”
CXO INSIGHTS
A Personal Take on Hospitality Recruiting Today
Tony Silva, Talent Acquisition Manager, Monarch Casino Resort Spa & Atlantis Casino Resort Spa
Centralized vs. Decentralized Purchasing
Jeroen Renirie, Director of Purchasing at Wild Dunes Resort, a Destination by Hyatt
Rethinking Recruitment in Hospitality: How Centralized Staffing Balances Speed and Fit
Michelle Currier SHRM-CP, CDM, CFPP, Sr. Director, Human Resources, CCL Hospitality Group
Transforming Guest Experience through Operational Excellence
Patrick Schaub, Senior Vice President of Hospitality, Yaamava’ Resort & Casino, San Manuel
Homegrown Hospitality: Why Your Next Great Hire Already Works for You
Bryan Drackett, Vice President, Talent Acquisition and HR Technology, Atrium Hospitality
IN FOCUS
Setting the Standard for Mobile Furniture in Hospitality Environments
Executives across the hospitality sector face increasing pressure to balance guest expectations, staff efficiency and long-term capital discipline.
The Gold Standard In Hospitality Staffing Partnerships
Hospitality leaders operate in an environment where brand perception is shaped in moments.
EDITORIAL
This edition of Hospitality Business Review examines how operational precision and people-first leadership are redefining performance across hospitality environments. In a landscape shaped by labor constraints, rising guest expectations and tighter turnaround cycles, execution has become the defining differentiator.
Our Hospitality Mobile Furniture Solutions Company of the Year 2026, SICO America, exemplifies this discipline. For 75 years, the company has engineered mobile furniture and staging systems that directly address the operational realities of hotels, convention centers and multipurpose venues. Its consultative approach, rooted in operator experience, ensures that product design aligns with real-world workflows. Innovations like the VMP Performance Staging system, developed to reduce setup time and labor strain, reflect a consistent focus on measurable efficiency gains.
Recognized as Hospitality Staffing Agency of the Year 2026, SMS Staffing Solutions has built its reputation on quality, consistency and investment in people. From its evolution into a dedicated hospitality staffing firm to its structured orientation and ongoing training programs, SMS emphasizes reliability over scale. Its leadership highlights personalized development, hands-on oversight and adaptive workforce strategies in response to post-pandemic industry shifts. By aligning staffing quality with guest experience standards, SMS contributes to operational continuity across Detroit’s hospitality sector.
This issue also features insights from Bryan Drackett, Vice President of Talent Acquisition and HR Technology at Atrium Hospitality, who outlines a structured internal promotion framework built on conversation, mentorship, investment and visible recognition. Complementing this perspective, Patrick Schaub, Senior Vice President of Hospitality at Yaamava’ Resort & Casino at San Manuel, explores the integration of operational discipline and emotional intelligence to deliver culturally aligned, high-performance guest experiences.
Together, these demonstrate that sustainable hospitality performance is built on systems, accountability and people. We invite you to engage with this issue and examine how operational clarity and leadership rigor continue to shape the industry’s next chapter.
